Every person living with disability deserves to feel safe, respected, valued and empowered.
When receiving support through the National Disability Insurance Scheme (NDIS), understanding your rights is one of the most important steps towards making informed decisions about your care and services.
Whether you're new to the NDIS or have been receiving support for years, knowing what you are entitled to can help you feel more confident, independent and in control of your support journey.
One of the core principles of the NDIS is giving participants greater choice and control over the supports they receive.
This means you should have a genuine say in decisions about your services, daily routines and personal goals.
Depending on your plan and applicable NDIS requirements, you may be able to choose your providers, request changes to your support arrangements and explore services that better suit your needs.
Remember: Your support should be built around your life, not the other way around.
Every NDIS participant deserves to be treated with kindness, fairness and respect.
Your disability does not define who you are, and your personal preferences, values and experiences should always be acknowledged.
Support workers and providers must respect your dignity, privacy and individual rights.
You should never feel belittled, intimidated or ignored when receiving disability support.
Safety is a fundamental part of quality disability support.
NDIS providers and workers must comply with applicable laws and the NDIS Code of Conduct, including requirements relating to safe and competent support.
You have the right to receive services free from violence, abuse, neglect, exploitation and discrimination.
If you ever feel unsafe or uncomfortable, you have the right to speak up, seek assistance and report your concerns.
You should never feel embarrassed or uncomfortable asking questions about your NDIS services.
Whether you're unsure about pricing, your service agreement, support schedules or the services you're receiving, your provider should communicate clearly and respectfully.
You can ask for information to be explained in a way that is accessible and easy for you to understand.
A trustworthy provider will welcome questions and help you make informed decisions.
Your personal information, health details and individual circumstances should be handled with care.
Providers must comply with applicable privacy and confidentiality obligations.
Your information should not be shared inappropriately, and you should be informed about how your personal details are collected, used and disclosed.
Respecting privacy is an essential part of building trust between participants and support providers.
If you're unhappy with the support you're receiving, you have the right to raise your concerns.
You should be able to provide feedback or make a complaint without being threatened, intimidated or treated unfairly.
You may choose to raise the issue directly with your provider or contact the NDIS Quality and Safeguards Commission.
You can also seek assistance from an independent disability advocate.
Your feedback matters, and speaking up can help improve the quality and safety of disability services.
Your goals, preferences and priorities should guide the support you receive.
You should be encouraged to participate in discussions about your services and have opportunities to review your support arrangements.
If your needs or circumstances change, you can discuss adjustments with your provider and explore the appropriate NDIS processes where changes to your plan may be needed.
Your voice should remain central to decisions that affect your life.
A quality NDIS provider should:
Understanding your rights can help you build confidence, make informed choices and recognise what quality disability support should look like.
You deserve services that respect your individuality, support your goals and give you a genuine voice in decisions about your life.
At the heart of good disability support is a commitment to dignity, inclusion, independence and respect.
Looking for NDIS Support That Puts You First?
Our team believes that every individual deserves to feel heard, valued and empowered.
Contact us today to learn more about our disability support services and how we can work alongside you to achieve your personal goals.
Written by
Emily Chen
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